Heating Oil Customers Need Stronger Protection: What Off-Grid Households Should Know
The CMA says heating oil customers need stronger protection after price volatility and cancelled orders left some households paying £150–£350 more. Around 1.5 million UK households rely on heating oil, often in rural and off-grid areas. Here is what to check, what evidence to keep and how to order more safely…
Virgin Media Cancellation Rights: Ofcom Fines Virgin Media £28 Million – What Broadband Customers Need To Know
Explore your Virgin Media cancellation rights… Ofcom has fined Virgin Media £28 million after finding customers were repeatedly put through unreasonable hassle when trying to cancel or switch contracts. Here is what broadband, phone and TV customers should know about cancellation rights, complaints and switching.